Can I collect from store?
Yes, simply choose which store you would like to collect from at checkout. Please note that only stores that have all of the items in your basket in stock will show up as available for collection.
Please do not come into store until you have been informed that your order is ready to collect - we try to have orders ready for collection within 2 working days of your order being placed, but we cannot guarantee this timeline, especially over very busy periods.
Due to limited storage space, we are only able to hold collections for 14 days. If your order has not been collected after this time, we may cancel your order.
Can I return my order?
Yes, non-personalised items can be returned within 14 days of purchase. Our returns policy runs in accordance with the Consumer Rights Act, you can view it here.
If you are returning items by post, please make sure to enclose a returns form, you can download one here. Please note that customers are responsible for the return postage.
Can you help me with sizing?
If you're struggling with sizing, check out our measurement guide for some guidance.
Can I amend my order?
Unfortunately we cannot amend orders once they have come through as we try to dispatch orders as quickly as possible and may not see your request before your order has been dispatched.
How long will my order take to arrive?
We send our parcels using the Royal Mail Signed For service, which states parcels should arrive 2-5 working days after posting. We hope to dispatch parcels within 2 working days of receiving an order, but this figure may be extended at busy times.
Why haven’t I received my order?
If you have not received your order within 7 working days after receiving your dispatch email, please track your parcel here. If you have any further concerns, please contact us via email at firstname.lastname@example.org
I can’t find what I am looking for, does this mean you don’t have it?
Make sure you have tried alternative product names, for example sweatshirt/pullover/jumper could all be the same product. If you still can’t find it, please contact us at email@example.com
Can I use my loyalty points / savings card credit online?
As we have switched till systems, we have had to pause our loyalty scheme for the time being, but you can still spend any credit you currently have on account. If you would like to be able to spend your credit online, please email onlineorders@graysschoolwear to convert your credit into a discount code. Keep an eye out for our new loyalty scheme, coming soon!
Yes you can view it here